Here are some of the basic terms and conditions of our membership:
- No cancellation fees. Must keep membership for 1 full monthly payment before cancelling, unless special promotion applies.
- Membership status can be changed after the first full month of membership, unless special promotion applies.
- Memberships cannot be unfrozen and refrozen in the same calendar month. Unfrozen accounts must pay one full month of dues before another status change can be made.
- Your gym rate is associated with the location where you sign up for membership – “home gym.” Monthly rates will increase if majority usage is at a gym with a higher monthly rate. If you wish to update your home gym, leave a comment at www.centralrockgym.com/account after one month of primary usage at the new location.
- Memberships are billed monthly on an auto-renewing basis. If a membership is not being used and needs to be frozen or cancelled all members must submit this request by the 15th of the month prior to the next billing cycle using a form through our website under the “My Membership” tab. Refunds will NOT be granted after the monthly billing takes place.
- All requests to change membership status must be submitted online at www.centralrockgym.com/account and cannot be done via email, on the phone, or in person.
- CRG will not automatically cancel memberships due to my own lack of use and reimbursements will not be given once the billing transaction has taken place for the month, regardless of usage history.
- Billing must be done using a credit card, debit card, or checking account (ACH). Customers cannot set up cash payment monthly memberships.
- Members will have until the 15th of the month to handle any overdue balances due to CC billing issues. After that period is over, members will be charged a $15 late fee.