FAQs

Yes, you need a waiver! Climbing is an inherently dangerous sport. We go to great lengths to make our facilities as safe as possible to ensure that patrons of the facility encounter as little risk as possible. That being said,we require a waiver from every visitor to the gym in order to stay in operation and for insurance purposes.

All customers under the age of 18 MUST have a waiver signed by a parent or legal guardian. Grandparents, siblings, and teachers do not count.

CRG West Hartford is a bouldering only facility. Bouldering does not require ropes, instead it focuses on shorter walls (10-14 ft. in height) while utilizing large pads to fall on for protection. Check out our First Time Boulderer video for more information. A short bouldering orientation from a CRG staff member is required for this type of climbing.

We only offer bouldering at this facility. Bouldering is a low wall (10-16 feet) that uses large mats to fall on for protection instead of ropes and a belay system. There is no class or certification required for this type of climbing.

We do not offer auto-belays at this facility. Please visit our nearby location in Glastonbury, CT is you would like to use auto-belays.

There are several options for you to choose from and each one has a different price. Please visit our rates section for the gym you are visiting for more information, and look for our daily specials and memberships!

All Central Rock Gym facilities offer monthly memberships to the gym and are priced such that 4 or more trips to the gym on a monthly basis makes it beneficial to sign up.  Our membership policies are the best in the business too! There are no start-up fees, the only commitment is pro-rated dues for the remainder of the month plus 1 full month of dues. And there are no cancellation fees.

Check out the membership page under “Pricing” to see everything our memberships have to offer.

We currently do not offer any youth activities at this location. Our nearby location in Glastonbury, CT offers youth programs. Click here for more information.

The short answer is they are never too young!  However, this is a bouldering only facility meaning that there are no ropes to catch your fall. Every fall is a ground fall onto a padded mat which is inherently dangerous. It is important that kids follow bouldering policies and learn how to properly fall.

Pre-registration is HIGHLY recommended. Classes are very popular and they fill up fast. We also have a waiting list that you can request to go on if the class is full.

We currently do not offer any instructional classes at CRG West Hartford. Check back soon for updates!

We have a full set of cardio machines and free weights available at the facility for members and day pass users. You must be 16 years old to use the equipment unless under the direct supervision of a staff member. Check back soon for updates on fitness and yoga class offerings!

Wear something that you are comfortable moving around in. We suggest flexible pants and something that is not too baggy. It is recommended that you wear shorts or pants that do not need a belt. Think: Phys. Ed Class. We have all of the gear you need for climbing, so no need to worry about that part! Just make sure you bring socks to wear with our rental shoes.

Just head to the “Locations” page in the top right corner of the site to see a map of our entire chain of gyms. Or click on the gym address anywhere it appears on the website to get directions to that location.

We have FREE WiFi at our facility and a nice comfy couch for chilling out and surfing the web.

We have traditional CRG cubbies for members and guests to keep their personal belongings in. We take no liability for lost/stolen items so it is recommended that all valuables (wallets/keys/computers) are either locked up or left in the car.