Read on for answers to some of the most commonly asked questions we’ve heard since re-opening. Have a question that you don’t see below? Email us at firstname.lastname@example.org.
How is the gym different after re-opening?
Some of the most notable changes are required face coverings, prominent signage, plenty of hand sanitizing stations, and increased air flow through the gym. We are also providing free liquid chalk to our guests. The cardio and free-weight stations have been rearranged to optimize social distance.
I live with someone high-risk. What are you doing to minimize risk of COVID transmission?
We are closely following Massachusetts’ regulations which you can read about here. We are also self-imposing a guest capacity far below the state’s requirement to ensure that all our visitors can maintain a distance well above 6′ apart.
I’d like to learn to belay. How do I reserve a lesson?
We are not currently offering Intro to Belay courses. However, we have added additional auto belays in our facilities for those who: don’t have a partner, don’t know how to belay etc. Please check with the front desk staff for more info on how to use.
I forgot my mask! Do you have extra PPE?
Yes. We are currently providing complimentary disposable face masks as needed.
Can I bring my kids?
Yes. Children who are old enough to wear face masks should do so. Please supervise them to ensure they stay at least 6′ from other guests at all times.
Is rental gear available?
Yes. At this time, we are asking everyone to bring their own gear for sanitary purposes. However, if you need rental gear, we will provide it.
Is loose chalk still allowed?
Yes, but we would encourage you to try out the liquid chalk placed conveniently throughout the gym. It works really well! Just make sure to let it air dry before touching any holds or pads. Liquid Chalk cuts down on air particulates and has a high alcohol content to help keep your hands more clean.
Where can I go to take off my mask?
Outside would be best. If you are able to maintain 12 ft apart from those around you, discreetly pulling down your mask to take a sip of water is perfectly fine.
If I am not a member, can I still come in?
For the first week of reopening we will only be offering climbers to active members. However, starting week 2 we will be opening the reservation system up to Day Pass and Punchcard participants.
If I am a member, can I bring a guest for a first time visit?
For the first week of reopening we will only be offering climbers to active members. However, starting week 2 members can bring guests according to the normal gym policies.
Do I have to still maintain 6 feet apart if I am climbing with someone I live with or my significant other?
No. However, please make sure to respect the other guests in the facility and maintain at least 6′ apart from others in the gym.
Is it possible to stay longer than my allotted time slot?
We ask that you talk to a front desk staff member and ask if it would be possible to stay longer. It will be up to their discretion based off the current occupancy and projected occupancy for the next time slot.