Read on for answers to some of the most commonly asked questions we’ve heard since re-opening. Have a question that you don’t see below? Email us at firstname.lastname@example.org.
How is the gym different after re-opening?
Some of the most notable changes are required face coverings, prominent signage, plenty of hand sanitizing stations, and increased air flow through the gym. We are also providing free liquid chalk to our guests. The cardio and free-weight stations have been rearranged to optimize social distance.
I live with someone high-risk. What are you doing to minimize risk of COVID transmission?
We are closely following Massachusetts’ regulations which you can read about here. We are also self-imposing a guest capacity far below the state’s requirement to ensure that all our visitors can maintain a distance well above 6′ apart.
I’d like to learn to belay. How do I reserve a lesson?
We are currently only offering Belay classes in small groups. Please email email@example.com to schedule a belay class.
I forgot my mask! Do you have extra PPE?
Yes. We are currently providing complimentary disposable face masks as needed.
Are masks with valves allowed?
Masks with valves are only allowed in the gym if they have filters and the valves are closed. Staff will be asking you when you enter the gym if your mask has filters and that the valves are securely closed. If one of the answers to these questions is ‘no’, we will ask that you use our complimentary disposable face mask.
Can I bring my kids?
Yes. Children who are old enough to wear face masks should do so. Please supervise them to ensure they stay at least 6′ from other guests at all times.
Is rental gear available?
Yes. At this time, we are asking everyone to bring their own gear for sanitary purposes. However, if you need rental gear, we will provide it.
Is loose chalk still allowed?
Yes, but we would encourage you to try out the liquid chalk placed conveniently throughout the gym. It works really well! Just make sure to let it air dry before touching any holds or pads. Liquid Chalk cuts down on air particulates and has a high alcohol content to help keep your hands more clean.
Where can I go to take off my mask?
Outside would be best. If you are able to maintain 12 ft apart from those around you, discreetly pulling down your mask to take a sip of water is perfectly fine.
If I am not a member, can I still come in?
Yes! We have day passes available for purchase as well as a great membership deal where new members can climb for free for the rest of the month as long as they sign up for an additional month at full price.
If I am a member, can I bring a guest for a first time visit?
Yes, all members get one guest pass per month. First time guests are free; returning guests can get a discounted day pass.
Do I have to still maintain 6 feet apart if I am climbing with someone I live with or my significant other?
No. However, please make sure to respect the other guests in the facility and maintain at least 6′ apart from others in the gym.
Is it possible to stay longer than my allotted time slot?
We ask that you talk to a front desk staff member and ask if it would be possible to stay longer. It will be up to their discretion based off the current occupancy and projected occupancy for the next time slot.