June 8, 2020
Dear CRG Glastonbury Community,
I’m happy to announce that CRG Glastonbury will be reopening on Wednesday, June 17!
The gym will open to members only (new and existing) at 8 a.m. on the 17th. We will allow day pass visitors starting on Saturday, June 20. We hope to offer climbing courses and clinics, summer camps, youth teams, and fitness/yoga classes as soon as possible. Unfortunately I can’t yet give a timeframe on when those offerings will be reinstated. Please stay tuned.
The state has reduced our maximum occupancy to 187 people inside the gym at any given time (down from 375). However, we feel that’s just too many people to handle as we adjust to the new normal.
We have chosen a “scaling-up” approach to reopening because CRG has never had to operate under these circumstances before. We’re giving ourselves these first several days to adjust to the new guidelines, and develop a sense of what CRG will look like in this new era. Therefore, we will only allow 50 climbers in the facility for the first three days (per two-hour shift). We will slowly increase this maximum number of occupants as our staff and members adjust to the new policies. Given the size of our facility, these reduced numbers will allow everyone to maintain a distance well beyond six feet.
As we reopen, we will be implementing several new policies to address the distancing and hygiene requirements caused by COVID-19. Please read the points below for more information.
Member-Only Gym until June 20
In order to climb at CRG Glastonbury from June 17 to June 19, you will need to be a member. If you have frozen or terminated, you can unfreeze or restart your membership on our website before your visit.
Unfreezing or restarting your membership online ahead of time will help us meet the state’s reopening rules. State regulations require us to prevent people from congregating at the front desk. If you are enrolling in your first-ever membership at CRG, you can sign up at the front desk during your first visit.
We are requiring that all visitors sign a new facility waiver before climbing at CRG. Please fill out your waiver online before visiting. This is yet another step that you can take to help us minimize lines around the front desk.
Anyone who would like to climb needs to reserve a two-hour time-slot on our website before visiting.
We ask that you book no more than three slots per week during our peak evening hours (the 4-6 p.m. and 6-8 p.m. slots on weeknights are peak hours). Otherwise, feel free to book seven sessions per week, as long as only three are during peak times. Finally, we ask that you only make reservations for yourself or people on your family membership. Please don’t book for friends. You may book sessions up to two weeks in advance on our website.
All climbers, members, and employees must wear a facemask that covers their nose and mouth while at Central Rock Gym. Arrive with your mask on and leave it on, even while talking with friends, climbing, and belaying.
You will notice that our cardio equipment is spaced out in zones that are 12 feet apart. Per state regulations, people who are alone inside cardio work-out zones may remove their facemasks while exercising.
Please bring a water bottle for your session. Our water fountain will be closed, per state regulation, but the fill-station can remain open. If you need to remove your mask to eat or drink, please do so outside of the gym.
Additionally, our showers will be closed until further notice.
Please maintain six feet of social distance whenever possible.
We ask that you maintain a six foot distance between yourself and other members during your visit. If you are rope climbing, please do not climb on a station next to a climber who’s already on the wall. If you are bouldering, please wait your turn and defer to climbers on the wall or on the blue pads. Lead climbing is allowed, but please bring your own rope and keep social distance between climber and belayer. Now is a great time to purchase climbing gear if you were using rentals in the past, which will cut down on shared equipment and front desk congregating.
Please be courteous about other climbers’ time while you’re in the gym. Remember that everyone has a limited reservation time slot, so be sure to be time efficient in getting onto the wall and while climbing. Please don’t tie in at the base of an open climb and then chat with your belayer for five minutes before pulling onto the wall. While you’re projecting routes, try to not take longer than 10 or 15 minutes on the wall. Both of these behaviors will impede climbers who are hoping to climb on nearby routes.
If you have any symptoms that are associated with COVID-19, please self-quarantine at home and seek testing for COVID-19 immediately. Even if you only have a mild cold or cough, please be courteous to others and refrain from climbing in the gym if you’re not feeling well.
COVID-19 symptoms, as defined by the CDC:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
To improve personal hygiene inside the gym, we’re offering hand sanitizer throughout the facility. We will require that you use it when you enter. In addition, we recommend that you wash or sanitize your hands frequently during your climbing session. Be sure to also wash your hands before and after eating. Please refrain from touching your face while you’re in the gym.
Using liquid chalk, which is made with alcohol and can kill germs, is recommended at least a few times per climbing session. Finally, we will open all egress and bay doors, and run the facility’s HVAC fans for maximum airflow and air filtration inside the gym.
Our new policies are summarized in this video
Let’s Get Back To Climbing!
We have been busy at CRG Glastonbury cleaning, painting, and improving the facility in anticipation of your return. In the last few weeks, we have reset all of our bouldering and nearly half of our roped terrain.
There’s an abundance of new climbs that will help you transition back into climbing. We strongly encourage you to slowly ease back into rock climbing. Make sure you warmup thoroughly, especially before getting back on routes that were your projecting grades before the closure. We’ve all been forced to take a long break from climbing, and we really don’t want to see any injuries because people pushed themselves too hard too early.
Thanks again for all of your support! We appreciate how hard it has been to stay at home and flatten the curve. We look forward to cautiously reopening the gym and seeing you all soon! If this closure has proven anything to us, it’s that the mental and physical health benefits from rock climbing are undeniable!
CRG Glastonbury General Manager
May 29, 2020
Dear CRG Glastonbury Community,
The last couple months have been such an incredibly difficult time for our state and our community. The staff and I want to thank you for the phenomenal support that you have offered during this closure. It has been such a difficult period for everyone. We are immensely grateful for your kind words, social media posts, and membership support. Your continued financial support has allowed CRG to keep all salaried staff fully employed with benefits during the shutdown. This would not have been possible without you. From the bottoms of our hearts, THANK YOU SO MUCH!
Connecticut has started to ease restrictions, and we are happy to announce that CRG Glastonbury is anticipating a Saturday, June 20th reopening. However, state officials have made it clear that a June 20 reopening is tentative and subject to change – depending on public health criteria such as declining COVID-19 hospitalizations, increased testing, and increased contact tracing.
Additionally, we are waiting for the state to release regulations that apply to Phase 2 business operating procedures. State documents say that these regulations will be released two weeks before the Phase 2 reopening (approximately June 6).
We anticipate that our reopening will come with a requirement to reduce the number of people who can be inside the gym at any given time. To accommodate this change, we’ve developed an online reservation system. We will need your cooperation to reserve your climbing times in advance of visiting. If possible, please try and reserve spots during the slower hours of the day so members are not all booking the same few time slots. Given the size of our facility, reduced occupancy numbers will allow everyone to distance well beyond six feet. Reservations can be easily made on our website up to one week before your climbing session, and a link to the reservation page will be provided in an email in our final communications before reopening.
As we reopen, we will be implementing several new policies to address the distancing requirements of COVID-19.
– We are reopening as a membership-only gym (existing and new). We aim to allow day pass purchasers to visit the gym as soon as possible.
– CRG Glastonbury will not host events, birthday parties, or programs of any kind until social distancing guidelines further ease.
In order to climb at CRG, you must reserve a two-hour time-slot on our website.
– We ask that you only book two slots per week during our peak evening hours (4 to 8 p.m.). Otherwise, feel free to book four sessions per week, as long as only two sessions are during peak times.
– We just ask that when you book, you only take one slot in the first three days that the gym is open, which will allow all members to get a chance to climb. After the third day that we’re open, feel free to book more slots.
– All climbers and members must wear a facemask while at Central Rock Gym. Please arrive with your mask on.
– We ask that you maintain six feet distance between yourself and other members during your visit.
– If you’re rope climbing, please do not climb on a station next to any climber who’s already on the wall.
– If you’re bouldering, please wait your turn and defer to climbers on the wall or on the pads.
– Lead climbing is allowed, but please bring your own rope and distance yourself from other climbers. Now is a great time to purchase climbing gear if you were using rentals in the past. This will help cut down on this interaction at the front desk.
– Please bring enough water for your entire climbing session, as our fill-station will be closed per state regulation. Our showers will be closed during this time as well.
– In order to address personal hygiene, we will be offering hand sanitizer throughout the gym. We will require that you use it as you enter.
– We recommend that you wash or sanitize your hands frequently during your climbing session, and please refrain from touching your face.
– We will open all egress and bay doors, and run the facility’s HVAC fans for maximum airflow and air filtration.
– You will notice greater distance between our cardio equipment.
– We will not be hosting any yoga or fitness classes for the first few weeks, but we do hope to add those back in as restrictions ease.
We have been busy at CRG Glastonbury cleaning and preparing for your return. In the last few weeks, all the bouldering and more than half of all the rope routes have been reset for you. There is an abundance of new climbs that will help you transition back into climbing. If you terminated or froze your membership, now is a great time to reactivate your membership online for our anticipated June 20th reopening. We hope you will support us through the entire month of June, if you can afford to do so. You may also reactivate when you arrive, however an online activation will help reduce the line around the front desk.
We look forward to rebuilding our community and getting to share the awesome sport of climbing again.
Thanks again for all your support! I will send out more communications in the days and weeks ahead.
CRG Glastonbury General Manager
April 27, 2020
Dear CRG Glastonbury Community,
We miss you!
As you probably know, Connecticut is still closed for non-essential business at this time. We are continuing to look for guidance from our State officials regarding a possible re-opening date. While we were hoping for more clarity by the end of April, the unprecedented nature of Covid-19 and the need for continued social distancing are providing little certainty about a new opening date. We would love to announce a concrete time for our community to return to climbing, but at this point it seems irresponsible to guess. Instead, we will continue to monitor the state and local authorities and let you know when anything important emerges with regard to reopening.
In the meantime, we cannot thank you enough for your continued support of CRG Glastonbury.
We hope you get to watch this thank you video from your Glastonbury staff:
We have been receiving non-stop emails, social media messages, and phone calls of support that help us feel so connected and grateful for YOU. Your continued financial support has allowed us to keep all of our salaried staff fully employed during the shut-down. That means we are still receiving our full paycheck, benefits and health insurance! In addition, your funds are helping us make necessary re-opening investments (like cleaning supplies, hand sanitizer, and PPE for members and staff) as well as honor our facility lease, utilities, and general maintenance. We cannot emphasize enough how your continued support is ESSENTIAL, more than ever, to reopening as a healthy and vibrant community! THANK YOU SO MUCH!!
We appreciate how hard it is to stay at home and flatten the curve and we hope that you’re finding creative ways to work out and stay connected during this time. Our staff miss the daily interactions they used to have with you, and we look forward to bringing you good news of reopening as soon as it is possible! Hang in there, be safe, and stay connected!
Manager, CRG Glastonbury
March 20, 2020
Dear CRG Glastonbury Community,
Since our shutdown announcement last week, the need for social distancing to prevent the rapid spread of COVID-19 has only become more important to our climbing community and society. While we cannot predict with any accuracy a date to reopen, we believe that it will be no earlier than May 1st, and we will continue to stay in touch as the situation evolves.
Since our announcement last week, the community response and support have been overwhelming. It has been truly humbling to see our community rally around us by letting us know how much this community means to you all. We have received emails, social media posts, and phone calls of support to affirm the importance of CRG in our members’ lives. The most common message is that our members will be here for us while we’re closed and ready to rebuild our community fabric as we re-open.
If you would like to support us and our staff during this difficult time, we humbly ask that you please consider keeping your membership active for the month of April. We realize that this would be a complete act of generosity and not at all expected or required. If you would like to cancel or freeze your membership, given the circumstances, please find the link in our recent email to members or on our website under “My Account”.
You may also consider supporting us via the purchasing of gift cards online.
Remember that we all need social connection during this time, so make sure you are reaching out to your family, friends, and climbing community online or over the phone!
We hope that you and your loved ones are all healthy and safe, and we look forward to rebuilding our incredible community with you in the near future.
Manager of CRG Glastonbury